Return Policy

ARTICLE 5 – CUSTOMER AND MEMBERSHIP WITHDRAWAL The BUYER has the right to withdraw within 14 days from the delivery of the product subject to the contract to itself or the person/organization at the address indicated. In order to exercise the right of withdrawal, the SELLER must be notified by fax, e-mail, or telephone within this period, the contents of the box/package of the product are not reduced and the product must be in a resalable condition. In case this right is exercised, it is obligatory to return the original invoice and the copy of the cargo delivery report stating that the product delivered to the 3rd party or the BUYER has been sent to the SELLER. Within 15 days following the receipt of these documents, the product price will be returned to the CUSTOMER-BUYER. VAT and other legal obligations, if any, are non-refundable. EFT deduction, cargo expenses, and other expenses arising from the use of the right of withdrawal belong to the BUYER.

In order to exercise the right of withdrawal, the SELLER must be notified by e-mail through which the subscription is made within this period, the contents of the box/package of the product are not reduced and the product must be in a resalable condition. In case this right is exercised, it is obligatory to return the original invoice and the copy of the cargo delivery report stating that the product delivered to the 3rd party or the BUYER has been sent to the SELLER. VAT and other legal obligations, if any, are non-refundable. EFT deduction, cargo expenses, and other expenses arising from the use of the right of withdrawal belong to the BUYER.

In case of cancellation of the order, the relevant member is deemed to have resigned from membership. In case the payment is made by credit card, it is transferred back to the credit card and in the event that the payment is made by bank transfer, it is transferred back to a bank account specified by the customer.